🛒 Ordering & Payment

Q1: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and Stripe. For large orders, bank transfer is also available upon request.

Q2: Can I change or cancel my order after placing it?
A: Orders can be modified or canceled within 2 hours of placement. Please contact us at service@rgidentify.com as soon as possible.

Q3: Do you offer discounts for bulk or commercial orders?
A: Yes! We provide special pricing for gyms, studios, and corporate buyers. Please email us for a custom quote.

📦 Shipping & Delivery

Q4: Do you ship internationally?
A: Currently, we ship across the United States. For international shipping inquiries, please contact our support team.

Q5: How long does delivery take?
A: Standard shipping takes 3–7 business days. Delivery times may vary based on your location and product availability.

Q6: How can I track my order?
A: Once your order ships, you will receive an email with a tracking number and link to monitor your delivery status.

🛠 Products & Warranty

Q7: Are your products covered by warranty?
A: Yes, all RG IDENTIFY products come with a standard 12-month limited warranty against manufacturing defects.

Q8: How do I assemble my equipment?
A: Each product includes an instruction manual. You can also find video tutorials on our website or contact us for assistance.

Q9: Do you offer installation services?
A: For select commercial-grade equipment, we offer installation support in certain areas. Please contact us to check availability.

🔄 Returns & Exchanges

Q10: What is your return policy?
A: You may return unused items in their original packaging within 30 days of delivery. Please review our full Return Policy for details.

Q11: My item arrived damaged. What should I do?
A: We’re sorry for the inconvenience! Please email photos of the damaged item and your order number to service@rgidentify.com within 48 hours of delivery.

📞 Need Help?

Still have questions?
📧 Email us at service@rgidentify.com
📞 Call us at (270) 803-4312